We want to assure you that it's safe to order from our website. Since establishing our studio in 2017 and operating on Etsy from 2020, we've earned recognition, with some of our personalised jewellery even marked as "Etsy's Pick". If you're more comfortable ordering from Etsy, we welcome you to place your order there at: www.geny.studio.

We provide engraving and personalisation services for the majority of our products. Don't hesitate to contact us for a consultation at team@geny.studio.

Solid Gold Jewellery takes 3-5 days to make, personalised jewellery and custom pouches take 1-2 weeks.

We handcraft all jewellery from 100% nickel-free, eco-friendly solid gold and silver, along with sustainably-sourced gemstones. With proper care, our solid silver and gold-fill pieces can endure 5-10 years, while our solid gold pieces are crafted to last a lifetime.

Here are more information about our product quality and materials.

We offer a 14-day return policy upon receipt of our jewellery at our UK studio. Please note that the buyer is responsible for the tracked return shipping cost. Items that are personalised, including jewellery and jewellery storage, are made to order and are therefore ineligible for returns or refunds. Intimate items, such as piercings, cannot be returned due to hygiene and safety reasons.

For more information, please read about our Delivery and Return Policies.

We're partnered with Royal Mail Business Shipping, delivering within 3-5 working days in the UK, and 7-10 working days for all other locations.

For more shipping information, you can take a look at our article dedicted to shipping time and fees.